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How We Handle Your Information

We collect what we need to run your account, process deposits via bKash, Nagad and Rocket, and keep your sessions secure. You control your data—request a copy, ask us to delete it, or update your details anytime through account settings or support.

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aq999 How We Handle Your Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to see what data we hold, update your details, or close your account, contact our Bangladesh support team. They handle data requests the same day during live-chat hours and reply to email queries within one business day.

Live Chat Open the chat bubble on any page, tell the agent you need privacy help—data access, correction or deletion—and they'll verify your account with your registered mobile number before proceeding.
Email Support Send your request from the email linked to your aq999 account. Include your mobile number and describe what you need—data export, account closure, or preference update—and we'll respond within one business day.
Account Settings Log in, go to profile settings, toggle marketing notifications on or off, update your contact details, or request account deletion directly. Changes take effect immediately; deletion requests are reviewed within two business days.
SECURITY MEASURES

How We Keep Your Information Safe

We encrypt account data in transit and at rest, limit team access to only what each role requires, and log every admin action for audit. Session tokens expire after inactivity so no one else can use your open browser tab.

Payment Security

bKash, Nagad and Rocket credentials never touch our servers—you authorize transactions in your own wallet app, and we receive only a confirmation code. No PIN, no OTP, no sensitive payment data stored on our side.

Cookie Use

We set session cookies to keep you logged in, analytics cookies to see which games get the most opens, and preference cookies to remember your language or table-limit choices. Reject non-essential cookies in the banner on your first visit.

Data Retention

Active accounts stay live as long as you use them. After twelve months of inactivity we archive session logs but keep your core account data so you can log back in. Closed accounts are purged after the verification period local law requires.

Your Rights

Request a copy of your data, ask us to correct outdated details, withdraw marketing consent, or delete your account entirely. Reach support with your registered mobile number—data exports arrive within two business days, deletions complete within five.

Privacy Policy FAQ

We ask for your mobile number, a password, and your preferred wallet—bKash, Nagad or Rocket account ID—so we can verify deposits and process withdrawals. Session data and game history stay on our servers to load your lobby faster next time.

No. Wallet transactions happen directly in your bKash, Nagad or Rocket app; we receive only a confirmation code from the gateway. Your wallet PIN and OTP never reach our servers, and we do not pass payment credentials to third parties.

Yes. Contact support with your registered mobile number and ask for a data export. We'll send a file listing your account details, deposit history, withdrawal records and game sessions—usually within two business days of your request.

Log into account settings, find the marketing-notification toggle, and switch it off. Changes take effect immediately. You can also reply to any promo email with an unsubscribe request, and we'll remove you from the list within one business day.

We archive core account data—mobile number, wallet IDs, transaction records—for the period local law requires, usually to satisfy anti-fraud and financial-record obligations. After that retention window ends, we delete the data entirely. Active session logs are purged sooner.

Open live chat or email support from your registered account. Tell the agent you need privacy help, and they'll verify your identity with your mobile number before answering questions or processing data requests like access, correction or deletion.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.