Reference

Terms Conditions — What You Agree to When You Join

Opening an account means you accept how we run deposits, withdrawals, game access and support. We keep these terms clear so you know what happens when you transfer via bKash, place a bet on cricket odds, or request a payout through Nagad.

Account eligibilityPayment processingWithdrawal verificationResponsible useDispute resolution

Explore the Lobby Read FAQ

REACH US

Getting Help With Terms Questions

If something in these terms is unclear or you need account-specific guidance, contact our Bangladesh support team. We handle questions about payment verification, withdrawal delays, account restrictions and eligibility rules. Live chat is open daily for immediate queries, email works for detailed cases that need documentation.

Live Chat Open the chat widget from any page — our team responds within minutes for account, payment and terms questions. Available daily for Bangladesh players needing immediate clarification on deposit rules or withdrawal verification steps.

Email Support Send detailed questions about terms compliance, account restrictions or payment disputes to our support address. Attach documents if your case involves identity verification or transaction records — we review and respond with next steps.

Account Dashboard Check your verification status, view pending withdrawals and review account notes directly from the dashboard. If we flagged something on your account, the reason appears there with instructions on how to resolve it.

How These Terms Apply to Your aq999 Account

aq999 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By registering an account, you confirm you meet the legal age and eligibility requirements in your region. These terms govern how we process deposits through bKash, Nagad and Rocket, how we verify withdrawals, and how we handle account security. We reserve the right to suspend accounts

1
that breach platform rules, attempt fraud, or operate from regions where online betting is restricted. Winnings from sports bets and casino rounds are credited to your account wallet once the outcome is confirmed. Withdrawals require identity verification — we ask for a government ID and wallet
2
ownership proof before releasing funds. If a payment fails due to incorrect wallet details or insufficient balance, we notify you through the account dashboard. Disputes are handled through our support team first; if unresolved, we follow neutral arbitration processes. Promotion terms are published separately and change
3
regularly — check the promo board for current offers. We update these terms occasionally; continued use after changes means you accept the revised version. Platform access depends on local law and eligible regions in Bangladesh.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE OPERATE

What We Do to Keep Terms Fair and Accounts Secure

We handle your account data, payment records and verification documents according to standard data-protection practices. Your bKash, Nagad and Rocket transaction details stay encrypted between your wallet and ours. We hold identity documents only as long as needed for verification and legal record-keeping, then securely delete them. If you want to close your account or request data removal, contact support with your registered email and wallet number.

Data Handling We store account details, transaction history and identity documents in encrypted systems. Your bKash and Nagad wallet numbers are never shared outside our payment processor, and we do not sell player data to third parties.

Verification Process First withdrawal requires a government ID and proof of wallet ownership — a screenshot showing your name and wallet number works. We check these against your account details, approve the withdrawal, then archive the documents securely.

Account Security We monitor login patterns and flag unusual activity — logging in from multiple regions quickly or attempting withdrawals to unverified wallets. If something looks off, we pause the account and contact you through your registered email or phone.

Retention Rules We keep transaction records for regulatory periods required by payment processors, then delete them. Closed accounts are anonymized after six months — your name, wallet number and ID documents are permanently removed from our systems.

Terms & Conditions — What Bangladesh Players Ask

We verify your location through IP and payment method. If you are in a region where online betting is not permitted, we suspend the account and return any deposited funds to your bKash, Nagad or Rocket wallet after verification.

No. First withdrawal requires identity and wallet verification — we need a government ID and proof your wallet is yours. Once approved, future withdrawals process without additional checks unless we detect account changes.

Check your bKash transaction history for confirmation. If the payment went through but your account balance did not update within five minutes, contact live chat with the transaction ID — we trace it and credit manually if needed.

No. One account per person, verified by phone number and payment wallet. We detect duplicate accounts through wallet numbers, device fingerprints and identity documents — duplicates are closed and balances forfeited per the terms you agreed to at registration.

Yes. Contact support with your registered email and wallet number. We close the account immediately, process any pending withdrawals, then anonymize your data within six months — your name, ID and transaction details are permanently removed.

We explain the reason in your account dashboard — usually failed verification or incorrect wallet details. If you disagree, reply with supporting documents through email. Unresolved disputes go through neutral arbitration as outlined in the full terms document.

Reference